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Customer Care Representative

27 July 2020

Trespa International B.V. is a leading innovator in the field of architectural materials, recognized internationally as a premier developer of high-quality panels for exterior cladding, decorative façades, and scientific surface solutions. Since its founding in 1960, Trespa has worked closely with architects, designers, installers, distributors and end users globally. Innovation has always been, and will continue to be, the cornerstone of the company. Trespa is part of Broadview Holding Group an international holding active in two industry clusters: Material Technology and Energy. Other companies in the group are Arpa Industriale, Westag & Getalit, Formica and Homapal.

For our Customer Service Department we are looking for a

Customer Care Representative

As a Customer Care Representative you are the first contact point for our buying customers in the countries you are responsible for. You work in a dynamic and international environment where  customer contact and customer service are of paramount importance. You have daily contacts with our customers but also with the external sales teams and the internal support departments like planning, logistics, traffic, production, finance etc. You report to the Supervisor Customer Care.

Main tasks:

  • Processing and follow up orders in SAP for the different markets.
  • Applying and checking price, discount and delivery agreements.
  • Registration and processing of customer claims.
  • Answering customer questions on order status, delivery times etc.
  • Solving of delivery or logistics issues in cooperation with the trafic department
  • Supports in customer factory visits.

Your profile:

  • Bachelor degree, preferably commercial oriented.
  • Fluent in German or French in combination with English or Dutch. Other language skills are a plus.
  • Experience in an international environment and knowledge of the order to cash process.
  • Customer and service focused, flexible and accurate
  • A strong affinity with IT systems (SAP, MS Office).

Are you the candidate that we are looking for then please send your CV and motivation letter to: Annelies Walta, HR Business Partner via email: a.walta@trespa.com.

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